Don't ever buy a Sony laptop!
The good part about Sony is that you don't have to wait too long for customer support. The bad part is that Sony doesn't have much support.
I got a new Sony laptop right before the Vista roll-out last year. This thing has crashed and I've had to do a full system recovery a couple of times, which means you start from scratch reloading everything.
So I just discovered a new glitch with the screen. After an hour and a half on the phone the guy tells me the only thing I can do is to spend a full day starting all over again, reinstalling everything.
But it gets worse. I figured now might be the time to get that Vista upgrade Microsoft has been crowing about.
Only, in spite of Sony promising the Vista system for free when I bought the computer, now I'm told I had to order it before March 30. If not, I'm out of luck.
I tried a number of supervisors but that didn't help.
Thank you Sony for nothing.